![]() (Cost was an important consideration for us, and Robbie gave us a range of options together with his recommendation, which we relied upon. On the other hand, Robbie is willing to offer his advice, bearing in mind the customer’s chief concerns. He believes it to be better to walk away from a job than to endanger a customer or to do a job that he knows will not serve his customer in the long term. When they are not, Robbie will say so, and he simply will not perform the work. Robbie is flexible in his approach, being guided by the wishes of his customer in so far as the customer’s choices are safe. He did exactly what he said he would, when (or before) he said he would, even a few days before Christmas in response to a last-minute call. Robbie is a man of honesty and integrity whose word is his bond. He is a highly skilled craftsman who knows his business and who honestly puts the safety of his customers first. I hardly know where to begin in recommending Robbie to you. I never realized until I had to deal with it exactly how much you have to do with a house, but I wish more business operated like this one! He was on time and switched around his schedule to get to me. I was really impressed with his honesty and helpfulness. He also helped me open the thing where you can push out extra ash and got that out for me. He could have done the sweep and I would have paid and never known. I was expecting to have to pay a few hundred dollars for the sweep and cap, but Robbie came out, looked at my chimney, and told me he couldn’t charge me for a sweep as it really wasn’t needed. I figured I would have to have a clean before I could use the chimney again. I remembered that when the birds were gone. Even though I couldn’t get anything done until those birds left, Robbie answered all of my questions and he was so pleasant to talk to. I was told I had chimney swifts which couldn’t be disturbed (by law). Smokestack a few months ago when I thought I had bats in my chimney. I have only been a homeowner for about a year and do not know much about this stuff. ![]()
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